Zoho Zia

What this tool can do

Zoho Zia is an AI assistant integrated into the Zoho ecosystem, providing predictive insights, workflow automation and intelligent customer interaction features. It analyzes CRM and business data to surface recommendations and detect anomalies. Zia assists with writing emails, categorizing tickets, forecasting sales and interpreting metrics. The assistant also powers conversational interfaces that help teams access information and perform tasks more efficiently.

Typical Use Cases

Predictive insights for CRM
Zia analyzes customer data and suggests follow-ups, deal probabilities and next-best actions.

Sales forecasting
The assistant identifies trends and predicts revenue to support strategic planning.

AI-powered customer support
Zia categorizes tickets, proposes responses and highlights urgent cases.

Email and content assistance
The tool drafts emails, improves messaging and helps teams communicate clearly.

Business data analysis
Zia interprets metrics, detects anomalies and summarizes dashboards for decision-makers.

Conversational task automation
Users interact with Zia via chat to retrieve data, create tasks or trigger workflows.