Salesforce Einstein GPT

What this tool can do

Einstein GPT brings generative AI capabilities directly into the Salesforce ecosystem to accelerate workflows across CRM, support, sales and marketing teams. It generates personalized emails, summaries, customer insights and responses based on real-time Salesforce data. The tool automates repetitive tasks, enhances decision-making and improves customer engagement. Einstein GPT also supports agents and sales reps with contextual recommendations that streamline daily operations.

Typical Use Cases

AI-generated sales emails
Einstein GPT drafts personalized outreach messages and follow-ups based on CRM history.

Customer service response generation
Support agents receive suggested replies and case summaries to speed up ticket resolution.

Marketing content creation
The tool generates copy for campaigns, posts, and landing pages aligned with customer data.

CRM data insights and forecasting
Einstein GPT analyzes patterns to deliver actionable insights for sales and customer retention.

Agent and rep productivity support
It summarizes records, surfaces opportunities and reduces administrative work.

Workflow automation across departments
Einstein GPT automates repetitive CRM activities, improving consistency and efficiency.