Forethought AI

What this tool can do

Forethought AI uses natural language understanding and generative AI to automate customer inquiries and improve support workflows. The platform categorizes tickets, suggests resolutions and provides agents with context-aware replies. It learns from historical cases and knowledge bases to deliver accurate, personalized responses. Forethought AI helps reduce resolution times, scale support operations and maintain consistent service quality across channels.

Typical Use Cases

Automated case resolution
Forethought AI resolves common issues instantly by pulling answers from knowledge bases and past cases.

Ticket triage and intent detection
The system categorizes incoming requests, identifies urgency and routes them to the right teams.

Agent assist for faster responses
It generates reply suggestions, summaries and next-step recommendations for support agents.

Knowledge-base enhancement
Forethought identifies missing or outdated articles and suggests improvements.

Conversation summarization
The tool condenses long customer interactions to speed up handovers and escalation processes.

Support workflow optimization
AI-driven insights help identify bottlenecks and improve overall support efficiency.