Cognigy AI

What this tool can do

Cognigy AI enables organizations to build advanced conversational experiences across chat and voice channels. The platform provides tools for creating AI agents, automating support workflows and integrating with backend systems. It offers strong NLU capabilities, omnichannel deployment and seamless handovers to human agents. Cognigy AI helps reduce operational costs, improve response quality and deliver consistent customer experiences at scale.

Typical Use Cases

AI-driven customer support automation
Cognigy handles routine inquiries across chat and voice, reducing agent workload.

Voicebots for call centers
The platform powers intelligent voice interactions with real-time speech recognition and responses.

Workflow and process automation
Cognigy integrates with CRM, ERP or ticketing systems to automate end-to-end processes.

Agent assist and contextual guidance
Agents receive AI-powered suggestions, summaries and next-best actions during support calls.

Omnichannel conversational experiences
Organizations deploy bots across web, mobile, messaging apps and phone systems.

Enterprise integration and orchestration
Cognigy connects to complex backend environments to deliver personalized, data-driven interactions.