Back to Glossary
Chatbot
Beginner-Friendly Additions
Program that interacts with humans via text or voice.
Chatbots conduct dialogues, answer questions, and complete tasks.
- Types: Rule-based (predefined flows) and AI-based (generation and understanding).
- Functions: FAQs, support tickets, booking assistants, workplace helpers.
- Important: Clear escalation to humans, logging, and transparent data use notices.